- Corporate IT
- Security products support
- Mobile Voice Support
- Mobile software support
- Channel
- Business professionals
- Support certification
Nokia is committed to your business success. We offer direct access to global Nokia Technical Assistance Centers, and the Nokia Support Web, which includes an advanced knowledgebase, software updates and technical support. Nokia Enterprise support includes Nokia Access and Nokia Technical Account Management (TAM).
With Nokia Access, you can protect and maximize your Security investment with a variety of packaged technical support services from Nokia.
Nokia Access Plus offers rapid onsite response for maximum network availability.
Features:
- Nokia Software Subscription service
- Technical Assistance Center (TAC) support
- Access to the support web
- Hardware advance replacement
- 5x12 or 7x24 coverage choices
Benefits:
- Direct Nokia-to-customer contact: Ensures rapid resolution of issues
- Single-point-of-contact technical assistance for both hardware and software issues: Significantly simplifies day-to-day support and maintenance
- Well-established proven escalation process: Ensures continuity of service request and speedy resolution
- Fully trained, high-level Nokia TAC engineers: Provides the expertise to simulate and troubleshoot complex problems in an onsite TAC laboratory.
Nokia Access support is further complemented with the following to provide a complete service solution:
- Nokia Installation Services
- Nokia Technical Account Management
- Nokia Training & Certification
Service features
| SUPPORT OPTIONS |
|
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| SUPPORT FEATURES | Nokia Access 5x12 |
Nokia Access 7x24 |
Nokia Access Plus 5x8 |
Nokia Access Plus 7x24 |
| Onsite hardware replacement 7x24 |
Yes, 4-hour response | |||
| Onsite hardware replacement 5x8 |
Yes, next business day (NBD) response | - | ||
| Hardware advanced replacement | Yes | Yes | - | - |
| Nokia software subscription | Yes | Yes | Yes | Yes |
| Nokia support web access | Yes | Yes | Yes | Yes |
| Third-party software subscription | Sold separately | Sold separately | Sold separately | Sold separately |
| Direct Nokia TAC support coverage | 5x12 | 7x24 | 5x12 | 7x24 |
| TAC target response time | < 2 hours | < 2 hours | < 2 hours | < 2 hours |
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