Nokia Voice Solutions Suite Access support offers ongoing technical maintenance for Nokia Eseries devices, delivered directly to you by product experts, via phone and web. In addition to this device support, Nokia Voice Solutions Suite also provides support for the following software components:
- Nokia Intellisync Device Management
- Nokia Intellisync Call Connect for Cisco
- Nokia Intellisync Call Connect for Alcatel-Lucent
Key Benefits
- Augments and builds IT staff skills through availability of Nokia experts and resources.
- Speeds resolution and reduces downtime by providing around-the-clock support.
- Increases operational efficiency by delivery of up-to-date software and maintenance upgrades.
Nokia Business Applications support, a new Access offering, provides you with ongoing technical support for Nokia mobile device applications. This includes key applications such as:
- Mail for Exchange from Nokia and BlackBerry Connect
- Nokia Mobile VPN Client, Symantec Client Security and Pointsec Encryption
- Built-in Nokia Eseries device applications—such as a native email client (POP3), office applications, a native browser, messaging, contacts, calendar, ZIP Manager, and Adobe Reader
In countries where a 12-month warranty on devices is standard, Nokia Access support for Business Applications offers the option to extend your device warranties to 24 months.
Available as a 7x24 or 5x12 option, this support helps you protect and leverage corporate mobility investments for the long term by offering:
- Nokia expertise and resources to augment and build your IT skills
- Access to around-the-clock technical support that speeds trouble resolution and reduces downtime
- Delivery of up-to-date software and maintenance upgrades that increase operational efficiency
- Case tracking that helps you stay on top of issues and resolve them quickly and easily
- Proactive delivery of product information, including product alerts and updates that increase employee productivity
Nokia Voice Solutions Suite Support
| | Nokia Access Support |
| Device Support | Specified Nokia Eseries devices - Fault diagnosis and troubleshooting
- Usability and configuration support
- Nokia Support Web access
- Firmware and software updates
|
| Software Support | - Nokia Intellisync Device Management
- Nokia Intellisync Call Connect for Cisco
- Nokia Intellisync Call Connect for Alcatel-Lucent
|
| Software Updates | Provided via Nokia Support Web for: - Nokia Intellisync Device Management
- Nokia Intellisync Call Connect for Cisco
- Nokia Intellisync Call Connect for Alcatel-Lucent
|
| Technical Assistance Center (TAC) Support Options | - 5x12 - 5 days a week, 8 am to 8 pm local time, with up to two designated contacts
- 7x24 - 7 days a week, 24 hours a day, with up to four designated contacts
|
| Nokia Support Web | - Around-the-clock access
- “Ask Nokia” knowledgebase
- Online product documentation
- Subscription for timely updates on your products of interest
- Online Service Request management
- Nokia technical expert access (chat, file sharing)
|
| Solution Training Materials | Provided via Nokia Support Web |
| Extended Device Warranty | Option to extend to 24-month warranty in locations where 12 months warranty is standard |
Nokia Business Applications
| | Nokia Access Support |
| Devices Supported | Nokia Eseries |
| Software Supported | - Mail—Nokia Mail for Exchange client, Blackberry Connect
- Security—Nokia Mobile VPN Client, Symantec Client Security, Pointsec Encryption
- Nokia Eseries applications—native POP3 Email Client, Office applications (documents, sheets, presentations, file manager, calculator), native browser, messaging, contacts, calendar, Zip Manager, Adobe Reader
|
| (TAC) Support Options | - 5x12 - 5 days a week, 8 am to 8 pm local time, with up to two designated contacts
- 7x24 - 7 days a week, 24 hours a day, with up to four designated contacts
|
| Nokia Support Web | - Around-the-clock access
- “Ask Nokia” knowledgebase
- Online product documentation
- Online Service Request management
- Nokia technical expert access (chat, file sharing)
|
| Software Updates | Provided via Nokia Support Web for Nokia Mail for Exchange client |
| Firmware Updates | Provided via Nokia Support Web for Nokia Eseries devices |
| Solution Training Materials | Provided via Nokia Support Web |
| Extended Device Warranty | Optional extension to 24-month warranty where 12 months is standard |
Nokia Access Support helps corporate IT Managers get the peace of mind that comes from knowing their investment is protected with comprehensive, ongoing support for devices and employees throughout their companies.
