Nokia Earns Certification

Nokia Technical Assistance Centers have achieved the coveted Service Capability and Performance (SCP) Certification for the delivery of world-class customer support. SCP Certification was developed by a consortium of 41 leading technology support organizations from around the world in conjunction with Service Strategies Corporation. It is recognized globally as the 'gold standard' for support center practices through its demanding set of best practice standards and performance evaluations. With SCP Certification, you can be sure that Nokia's support infrastructure and processes are deployed to the highest standard.

SCP Certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.

SCP Certification provides credible, independent verification that Nokia support infrastructure and processes are deployed to the highest standard and that our support and service can truly be described as "World Class". With constantly evolving cutting edge facilities like Nokia Support Web and Nokia Quote Service. We provide customers with an ever-growing array of support tools designed to make your experience of Nokia products and support a positive one.